Ryan O'Connor is a dedicated and experienced sales consultant at Nelson Exteriors, serving homeowners throughout the Atlanta area. Since joining Nelson in 2019, Ryan has become a trusted expert in helping clients improve their homes through personalized solutions, detailed proposals, and exceptional customer service. His ability to connect with homeowners and provide transparent, tailored advice sets him apart in the contracting industry.
A Foundation Built on Service
Ryan's passion for home improvement stems from his early years working in his family's small business, Sullivan Hardware, in Indianapolis. Growing up in this environment, he gained firsthand experience in helping customers solve problems and care for their homes. The emphasis on service and empowering customers shaped his approach to sales and consulting, providing a strong foundation for his future career.
After graduating from Xavier University, Ryan expanded his skill set by working in diverse industries, including sports marketing and healthcare solutions. He contributed to the 2004 FINA World Swimming Championships, the first time this event was held in the U.S., before transitioning to roles where he managed sales, teams, and customer experiences.
However, Ryan's passion for home improvement eventually brought him back to the contracting industry, where he spent years as a sales manager for Lowe's. In this role, he developed expertise in managing projects, coordinating crews, and ensuring customer satisfaction—skills that have proven invaluable at Nelson Exteriors.
Joining Nelson Exteriors
Since April 2019, Ryan has been an integral part of the Nelson Exteriors team as a sales consultant, where he focuses on meeting with homeowners to assess their needs and provide tailored solutions for their home improvement goals. His responsibilities include educating customers about the causes of issues, potential pitfalls, and the costs of various options, from roofing to new decking, creating detailed and transparent proposals, and guiding clients toward permanent solutions that enhance their home's value and longevity. Beyond selling services, Ryan takes pride in forming meaningful connections with his clients, helping them understand their options, and empowering them to make informed decisions with confidence.
"I enjoy educating my customers," Ryan says, "and helping them feel confident about the solutions we offer. I know what it's like to face home improvement challenges and to work with contractors who aren't professional or communicative. At Nelson, we deliver quality solutions that we stand behind, year after year."
Challenges and Rewards
One of the most significant challenges Ryan faces is educating homeowners about the importance of choosing a reliable and quality contractor. In an industry where price and quality can vary widely, helping clients see the long-term value of Nelson Exteriors' work is crucial.
"There are plenty of companies that can do the work for less, but the quality and experience we provide are night and day compared to others," Ryan explains.
Despite these challenges, Ryan is immensely satisfied seeing the transformations of his clients' homes. From start to finish, he takes pride in being part of a team that delivers exceptional results, leaving homeowners thrilled with the outcome.
"It's incredibly rewarding to see these homes come together and know that we've provided a solution that will last," he says.
Over A Decade of Expertise
Ryan entered the contracting industry in 2013, drawn by his background in home improvement and the opportunities presented by Atlanta's growing housing market. Over the years, he has worked with various companies in exterior remodeling, gaining a wealth of experience that he brings to Nelson Exteriors.
His diverse career path, which includes roles in sales management and customer service, has shaped his ability to communicate effectively and deliver outstanding results. Ryan credits his time at Sullivan Hardware and Lowe's for teaching him the value of educating customers and focusing on their needs.
Beyond Work
Outside of his professional life, Ryan enjoys spending his free time cooking, playing guitar and ukulele, and honing his sense of humor. He jokingly shares his current goal of learning to juggle cats—though he admits he can only handle two for now.
When it comes to sports, Ryan takes a lighthearted approach: "I just hope both teams had fun. I know I did."
Why Homeowners Trust Ryan
Ryan's success at Nelson Exteriors is built on his commitment to helping homeowners find solutions that are both effective and long-lasting. His clients appreciate his transparency, expertise, and dedication to providing a superior customer experience.
"Every day is an opportunity to grow, learn, and improve," Ryan says. "I'm proud to be part of a team that delivers quality work and stands behind every job we do."
Schedule a Consultation
If you're looking for a knowledgeable and approachable partner for your next home improvement project, Ryan O'Connor and the team at Nelson Exteriors are ready to help. Contact us today to schedule a consultation and take the first step toward transforming your home with a trusted expert by your side.